Find your device.

Care helps you identify your complete device, find the spare parts listed for it and access available manuals. With an account, you can save devices, keep your product registrations together and use Marley, our AI virtual assistant.

Use the serial number when you have the device with you: it identifies the individual device and can include its production information. Use Model if you only know its name or code, then choose the matching version from the suggestions. A model search does not identify an individual device.

The serial number identifies one complete device. The model code identifies its model or version. The part code or SKU identifies a replacement part sold in the shop. Use your device’s serial number for a serial search; entering a spare part code will not identify your device.

Look for the identification label on the back or underside of the complete device, such as an amplifier, combo or speaker cabinet. Enter the serial exactly as printed, checking similar characters such as the letter O and the number 0. The model name alone is not a serial number.

Check the label and try again, paying attention to letters and numbers. You can search by model to browse parts and manuals, but product registration requires a serial recognised by Care. If the serial is still not found, contact support with the serial and model details.

Green means the part is listed as compatible with the selected device or model. Yellow, Needs checking, means the combination needs confirmation. Red means it is not compatible according to the current catalogue. Not checked means a compatibility check has not been completed. Contact Care if the result needs clarification.

The device selected in the shop or on a product page is remembered in that browser so you can continue checking parts. Use Change device or the remove control to switch or clear it. This browsing selection is separate from the devices saved in your account.

Sign in, find your complete device by serial number and choose Save to My Devices. You can then choose it from the saved-device dropdown in the shop and on product pages. My Devices is for complete devices identified by serial number, rather than individual spare parts.

Create your account using the same email address as your earlier product registration and verify that email. Matching historical registrations are linked to your account, and recognised serials appear in My Devices and the device dropdowns. You only see registrations associated with your own verified email.

Saving a serial in My Devices gives you a shortcut for future searches. Product registration is a separate form for your purchase details and proof of purchase. Warranty history shows the registration date and the information you submitted. Care does not display warranty duration or validity.

The device search shows documents linked to the selected model when available. You can also open Manuals and search by model name or code. User manuals are public; schematics and service bulletins are available only to authorised technicians and staff. Contact Care if the document you need is not listed.

Yes. Create an account and sign in to use Marley, Care’s AI virtual assistant. Open the Marley chat button and describe your device and the issue. Include the model or serial number to help Marley provide relevant initial guidance. Contact Care for further assistance or confirmation of a compatibility result.

Try the exact serial number and check that you selected the correct model or version. If a part is missing, a result is unclear or the issue remains unresolved, contact Care through Support. Include your device’s serial, model and the part code if you have one so the team can identify the combination.