Returns and withdrawal
Effective from 2026-11-10 · Version 2026-11-10.1
Withdraw from contract here
You can submit a withdrawal online without an account. You can also email care@markbass.it using the model form.
Cancel an order before confirmation
If you have not yet received our order confirmation, request cancellation by emailing care@markbass.it with your order number. This is separate from withdrawing from a concluded contract.
Return address
Markbass S.p.A.Via Po 52
66020 San Giovanni Teatino (CH), Italy
For withdrawal, return the goods within 14 days of notifying us. You bear the direct return cost. Contact CARE for instructions for defective, incorrect or damaged goods; these cases are handled separately.