MARKBASS CARE · Strings support

Let’s get your strings sounding right.

Tell us what happened and send your purchase document and photos. Our Care team will receive your request.

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Your strings

Help us identify the set and where you bought it.

String issue Products for String series Include the series, gauge and number of strings, if available. Purchase date Dealer OptionalDealer city OptionalDealer country OptionalPurchased via Optional

Your details

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Full name Email address City State / province OptionalPostal code Country

Tell us what happened

Add a detailed description and the documents below so our team can help.

Description of the issue For example: which string is affected, when the issue appeared and how the set was used.

Proof of purchase One PDF, JPG or PNG. Up to 4 MB.

Photos of the affected strings 1–3 JPG or PNG photos, up to 4 MB each. Maximum 8 MB for all attachments together.

Your files are sent privately to our Care team and are not published in the site’s media library.

Let’s get your strings sounding right.

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