{"id":864,"date":"2026-11-10T19:47:40","date_gmt":"2026-11-10T18:47:40","guid":{"rendered":"https:\/\/care.markbass.it\/returns\/"},"modified":"2026-11-10T19:47:40","modified_gmt":"2026-11-10T18:47:40","slug":"returns","status":"publish","type":"page","link":"https:\/\/care.markbass.it\/fr\/returns\/","title":{"rendered":"Retours et assistance"},"content":{"rendered":"<div class=\"pfr\" data-pfr-app><section class=\"pfr-hero\"><i class=\"ki-outline ki-parcel pfr-icon pfr-hero__icon\" aria-hidden=\"true\"><\/i><div><p class=\"pfr-eyebrow\">Assistance apr\u00e8s-vente<\/p><h2 class=\"pfr-title\">D\u00e9marrer un retour ou exercer le droit de r\u00e9tractation<\/h2><p>Veuillez saisir les informations de votre commande. Si elles correspondent, nous vous enverrons un lien unique \u00e0 votre adresse e-mail de facturation avant d&#039;afficher les informations.<\/p><\/div><\/section><form class=\"pfr-card pfr-form\" action=\"https:\/\/care.markbass.it\/wp-admin\/admin-post.php?lang=fr\" method=\"post\"><input type=\"hidden\" id=\"pfr_nonce\" name=\"pfr_nonce\" value=\"991d1123fc\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/fr\/wp-json\/wp\/v2\/pages\/864\" \/><input type=\"hidden\" name=\"action\" value=\"pfr_lookup_order\"><div class=\"pfr-fields pfr-fields--2\"><div class=\"pfr-field\"><label for=\"pfr-order_number\">Num\u00e9ro de commande <span aria-hidden=\"true\">*<\/span><\/label><input id=\"pfr-order_number\" type=\"text\" name=\"order_number\" value=\"\" required placeholder=\"1234\" autocomplete=\"off\"><\/div><div class=\"pfr-field\"><label for=\"pfr-billing_email\">Adresse e-mail utilis\u00e9e lors de la commande <span aria-hidden=\"true\">*<\/span><\/label><input id=\"pfr-billing_email\" type=\"email\" name=\"billing_email\" value=\"\" required placeholder=\"name@example.com\" autocomplete=\"email\"><\/div><\/div><div class=\"mbs-returns-challenge\">\t\t<div id=\"cf-turnstile-returns\"\n\t\tclass=\"cf-turnstile\"\n\t\tdata-sitekey=\"0x4AAAAAADCbBJPf0UKThf2K\"\n\t\tdata-theme=\"light\"\n\t\tdata-language=\"auto\"\n\t\tdata-size=\"normal\"\n\t\tdata-retry=\"auto\" data-retry-interval=\"1000\"\n\t\tdata-refresh-expired=\"auto\"\n\t\tdata-refresh-timeout=\"auto\"\n\t\tdata-action=\"returns_lookup\"\n\t\tdata-callback=\"\"\n\t\t\t\tdata-appearance=\"always\"><\/div>\n\t\t<script data-cfasync=\"false\">(window.cfturnstileQueue=window.cfturnstileQueue||[]).push(\"-returns\");if(window.cfturnstileRender)window.cfturnstileRender();<\/script>\t\t<br class=\"cf-turnstile-br cf-turnstile-br-returns\">\n\t\t\t\t<style>#cf-turnstile-returns { margin-left: -15px; }<\/style>\n\t\t<\/div><p class=\"care-legal-form-privacy\">Vos donn\u00e9es sont utilis\u00e9es pour traiter votre demande. Consultez notre <a href=\"https:\/\/care.markbass.it\/fr\/privacy-policy\/\" target=\"_blank\" rel=\"noopener\">Politique de confidentialit\u00e9<\/a>.<\/p><div class=\"pfr-form-actions\"><button class=\"pfr-button\" type=\"submit\">Continuer<\/button><\/div><\/form><aside class=\"pfr-card pfr-register-prompt\" aria-labelledby=\"pfr-register-title\"><div class=\"pfr-register-prompt__copy\"><p class=\"pfr-eyebrow\">Compte (facultatif)<\/p><h2 id=\"pfr-register-title\">Vous souhaitez retrouver vos commandes dans votre compte\u00a0?<\/h2><p>Cr\u00e9ez un compte avec la m\u00eame adresse e-mail que celle utilis\u00e9e pour votre commande. Apr\u00e8s confirmation de l&#039;adresse, WooCommerce associera automatiquement les commandes pass\u00e9es en tant qu&#039;invit\u00e9 qui n&#039;ont pas encore \u00e9t\u00e9 li\u00e9es.<\/p><p class=\"pfr-register-prompt__note\">Vous pouvez poursuivre votre demande sans vous inscrire.<\/p><\/div><a class=\"pfr-button pfr-button--secondary\" href=\"https:\/\/care.markbass.it\/fr\/my-account\/#customer_login\">Cr\u00e9er un compte<\/a><\/aside><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-864","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/care.markbass.it\/fr\/wp-json\/wp\/v2\/pages\/864","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/care.markbass.it\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/care.markbass.it\/fr\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/care.markbass.it\/fr\/wp-json\/wp\/v2\/comments?post=864"}],"version-history":[{"count":0,"href":"https:\/\/care.markbass.it\/fr\/wp-json\/wp\/v2\/pages\/864\/revisions"}],"wp:attachment":[{"href":"https:\/\/care.markbass.it\/fr\/wp-json\/wp\/v2\/media?parent=864"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}